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Knowledge base
KOMODO
KOMODO Ecosystem
- Setting up a KOMODO Camera Array
- REDVOLT® BP Compatible Chargers
- Recommended R3D Workflow for Blackmagic Design's DaVinci Resolve
- Recommended R3D Workflow for Adobe Premiere Pro
- KOMODO Compatible Lens Mount Adapters
- Known Incompatible Products
How To - KOMODO
KOMODO FAQs
Known Issues List - KOMODO
Learn
Getting Started
Cameras
- RED DSMC2 DRAGON-X 6K FAQs
- RED RANGER with MONSTRO 8K VV Sensor FAQs
- HELIUM 8K S35 Sensor FAQs
- Sensor Calibration Methods
- GEMINI 5K S35 Sensor FAQs
- Firmware
Accessories
- DSMC AL Leica-M Mount Usage and Supported Lenses
- RED Media
- DSMC PL Mount Usage and Supported Lenses
- RED Batteries
- RED and Start/Stop Triggers
- DSMC Nikon Mount Usage and Supported Lenses
Workflow
- RED LUT Downloads
- IPP2 Overview
- REDUndead
- REDCINE-X PRO Overview
- RED Apple Workflow Installer
- RED 3rd Party Workflow - Premiere Pro CS
RED 101
- Still Photographer Intro to Video
- Shooting Video for Stills
- Intro to Slow Motion Video
- Motion Capture at 4K and Beyond
- Understanding Resolution
- ISO Speed Revisited
RED TECH | An Education Series
- Back Focus | RED TECH
- Real-Time 8K Workflow with NVIDIA GPUs | RED TECH
- Black Shade Calibration | RED TECH
- DSMC2 POWER | RED TECH
- What is RED TECH? | RED TECH
- Assignable Keys | RED TECH
Legacy Products
- WEAPON DRAGON 6K MAGNESIUM Specs
- EPIC DRAGON Specs
- SCARLET DRAGON Specs
- EPIC MYSTERIUM-X Specs
- SCARLET MYSTERIUM-X Specs
- RED ONE Specs
Services
Repairs
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Shipping
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Order Processing
General Inquiries
- We've moved! Our new address is 94 Icon, Foothill Ranch, CA 92610
- RED Continues European Operations in UK after Brexit
- Tax Exemption & Resale Certificates
- Updated Coronavirus (COVID-19) Precautionary Measures: Open for Business
- Open for Business: RED Digital Cinema Coronavirus (COVID-19) Updates
- Report a Stolen Camera or Equipment
RED Education
RED Camera Builder
Troubleshooting
RED Support
- Contacting Chillax Games / Red27Mobile
- Contact RED Support
- How We Define a Known Issue
- Find your Camera's PIN and Serial Number
- Find Your Customer Number / Customer ID
- Third-Party Hardware and Software Development
Known Issues List
- Varispeed WAV Files Cut Off While Using Pre-Record
- Clip LUT Not Loading in Final Cut Pro X
- Loss of 'Baked-in Settings' While Using DSMC2 MONSTRO
- Artifacts When Exporting OpenEXR at 2K and 4K Resolutions
- Overcurrent When Using RED W.M.D.
- LCD Image Goes Dark While Using Auto Focus in Continuous Mode
Resolved Issues
- Intermittent HD-SDI Issues with DSMC2 V-Lock I/O Expander
- Loss of Aperture Control with Sigma 18-35mm for Canon
- Artifacts on Flip/Mirror Scan Direction
- Overcurrent Warning Does Not Display After First Instance
- R3D and Proxy Starting Timecode Do Not Match
- Inaccurate ISO with GEMINI and H2O OLPF
Troubleshoot Your RED Products
- Camera System Cleaning & Maintenance
- Preventing Damage to SDI Outputs
- What is a “Lens Cap Frame”?
- Installing REDCINE-X PRO or the RED Apple Workflow Installer on Mac
- Troubleshooting Steps for RED Cameras
- Flare Grid Pattern
Troubleshoot Third-Party Products
- G-Technology ev Series RED MINI-MAG Reader Troubleshooting
- Troubleshooting IDX DUO-C98RED Batteries
- Remote Start/Stop
- Wooden Camera - Intermittent Power Issues with Power Modules on v7.1.0.1
- Wooden Camera - Power Info Unavailable with Cable-less Battery Plates and D-Boxes
- Tilta - Reported Issues with DSMC2 Camera Cages