RED no longer manufactures, repairs, or offers firmware/software upgrades for all RED ONE cameras and accessories, and DSMC cameras and accessories. These products have been discontinued and repair parts are no longer available. We still offer technical support for all RED products (current and discontinued); if you need assistance, please submit a request here.
Below is the list of products that RED is unable to repair, organized by category.
Cameras
RED can no longer repair all RED ONE cameras, DSMC MYSTERIUM-X and DSMC DRAGON cameras.
| Sub-Category | Part Description |
| RED ONE | RED ONE® |
| RED ONE | RED ONE® MYSTERIUM-X® |
| DSMC | EPIC-M MYSTERIUM-X® (and Monochrome) |
| DSMC | EPIC-M DRAGON® (and Monochrome) |
| DSMC | EPIC-X MYSTERIUM-X® (and Monochrome) |
| DSMC | EPIC-X RED DRAGON® |
| DSMC | SCARLET-X® MYSTERIUM-X® |
| DSMC | SCARLET-X® DRAGON® |
Displays
| Sub-Category | Part Description |
| RED ONE | RED® LCD |
| DSMC | RED® PRO LCD |
| DSMC | RED® Touch 5.0" LCD |
| DSMC | RED® Touch 7.0" LCD |
| DSMC | RED® Touch 9.0" LCD |
| DSMC | RED® PRO EVF (LCOS) |
| DSMC | RED® PRO EVF (OLED) |
Media
| Sub-Category | Part Description |
| RED ONE | RED-RAM® (128GB, 512GB) |
| RED ONE | RED-DRIVE® |
| RED ONE | RED® CF Card |
| DSMC | REDMAG™ 1.8" SSD (48GB, 64GB, 128GB, 256GB, 240GB, 512GB) |
| DSMC | RED MINI-MAG® 1TB |
| DSMC | RED MINI-MAG® 512GB |
| DSMC | RED MINI-MAG® 240GB |
| STATION | RED STATION® Compact Flash |
| STATION | RED STATION® Base |
| STATION | RED STATION® REDMAG ™ 1.8" |
| STATION | RED STATION® REDMAG ™ 2.5" |
| STATION | RED STATION® REDMAG ™ 1.8" (Mini) - ESATA |
| STATION | RED STATION® REDMAG™ 1.8" (Mini) - USB 3.0 |
| STATION | RED STATION® RED MINI-MAG® - ESATA / USB 3.0 |
Modules
| Sub-Category | Part Description |
| RED ONE | RED ONE® CF Module |
| RED ONE | RED ONE® 1.8" SSD Module |
| DSMC | +1 Adaptor Module |
| DSMC | Battery Module (Dual) |
| DSMC | Carbon Fiber DSMC® 1.8" SSD Side Module |
| DSMC | DSMC® 1.8" SSD Side Module |
| DSMC | DSMC® Fan 2.0 (Bottom) |
| DSMC | DSMC® Fan 2.0 (Top) |
| DSMC | DSMC® Side Handle |
| DSMC | Pro Battery Module (Quad) |
| DSMC | Pro I/O Module |
| DSMC | Rear SSD Module |
| DSMC | RED MINI-MAG® Side SSD Module |
| DSMC | RED® Quickplate (Short) Module |
| DSMC | RED® Switchblade-M |
| DSMC | REDCAST® Module |
| DSMC | REDLINK® Development Kit |
| DSMC | REDMOTE® |
| DSMC | REDVOLT® XL Module |
| DSMC2 | DSMC2 REDVOLT Expander |
Lenses, Lens Mounts, & Lens Accessories
| Sub-Category | Part Description |
| Lens | RED® Zoom Lenses |
| Lens | RED® PRO Prime Lenses |
| Lens Mount | DSMC® S35 Canon Mount (non-captive version) |
| Lens Mount | DSMC® S35 Nikon Mount (non-captive version) |
| Lens Mount | DSMC® S35 Mg PL Mount 2.0 |
| Lens Mount | DSMC® RED MOTION MOUNT® |
| Lens Mount | RED ONE® Nikon Mount |
| Lens Accessory | RED® Lens Control Motors |
| Lens Accessory | RED® Lens Supports |
| Lens Accessory | RED® 3-Axis Lens Control System |
| Lens Accessory | RED FOCUS™ |
OLPFs
| Sub-Category | Part Description |
| DSMC | DSMC® Standard OLPF |
| DSMC | DSMC® Skin Tone-Highlight OLPF |
| DSMC | DSMC® Low Light Optimized OLPF |
| DSMC | DSMC® H₂O OLPF |
| DSMC | DSMC® IR Pass OLPF (Color) |
| DSMC | DSMC® IR Pass OLPF (Monochrome) |
| DSMC | DSMC® Monochrome OLPF |
Power
| Sub-Category | Part Description |
| RED ONE | RED ONE® Battery Plate |
| RED ONE | Drive AC Power Adaptor |
| RED ONE | AC Power Adaptor - 150w (RED ONE®) |
| RED ONE | Battery Belt Clip (RED ONE®) |
| RED Li Battery | RED® Li Battery 7.2V |
| RED Li Battery | RED® Li Battery Charger 7.2V |
| REDVOLT | REDVOLT® Charger (Quad) |
| REDVOLT | REDVOLT® |
| REDVOLT | REDVOLT-V™ |
| REDVOLT XL | REDVOLT® XL |
| REDVOLT AA | REDVOLT® AA |
REDRAY
| Part Description |
| REDRAY® Player |
| REDRAY® ANTENNA |
| REDRAY® IR REMOTE W BATTERIES |
Workflow
| Part Description |
| RED ROCKET® |
| RED ROCKET® Breakout Box |
| RED ROCKET-X® |
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