Services

Repairs

• Sending Items to RED for Service
• Check Repair Status or Send an Item in for Service and Cleaning
• Discontinued Products
• Discontinued: DSMC DRAGON Repairs
• Discontinued: MYSTERIUM and MYSTERIUM-X Repairs
• Discontinued: RED ROCKET and RED ROCKET-X

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Warranty Programs

• RED Extended Warranty
• RED RAPID REPLACEMENT Program

Upgrade Programs

• End of Upgrades/Trade-Ins on December 31st, 2021
• Getting Started with Upgrade Programs
• DSMC2 & RANGER Trade-In Options
• DSMC2 Sensor Upgrades
• DSMC2 DRAGON-X Upgrade
• RED EPIC-W Board Upgrade

Shipping

• RED Headquarters Domestic Shipping
• RED Headquarters International Shipping
• Dangerous Goods (Regulated Items)

Transfer of Ownership

• Camera Registration
• Transfer of Ownership

RED Account/Order Processing

• Purchases
• Add an Alternate Contact
• Tax Exemption & Resale Certificates
• Find Your Customer Number / Customer ID

General Inquiries

• We've moved! Our new address is 94 Icon, Foothill Ranch, CA 92610
• Find your Camera's PIN and Serial Number
• RED Continues European Operations in UK after Brexit
• Coronavirus (COVID-19) Precautionary Measures: Open for Business
• Report a Stolen Camera or Equipment
• REDuser.net Questions

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RED Education

• RED Educational Program

RED Camera Builder

• RED Camera Builder FAQs