Topics covered on this page:
- Domestic Shipping Options
- Will Call
- Reroute Package
- Freight Forwarder
- Shipping Insurance
- Signature Required
- Personal FedEx Account
- FedEx Self Pick-Up
- Sales Tax
Domestic Shipping Options
RED® offers domestic shipping from RED Headquarters.
RED also offers Will Call. RED Store Hollywood does not currently offer outbound shipping. If the shipping method is not specified, RED will ship by the method it deems most advantageous.
For more information, go to Terms & Condition Of Sale - Section 4.
RED offers Will Call from RED Headquarters. Will Call orders are held for a period of 30 days, after which the orders are processed as returns.
If you want to place a Will Call order, please generate a quote from your cart and a RED representative will contact you to process your order and arrange a Will Call pickup. If you have further questions or require expedited assistance, please contact RED for more information.
For your security, RED does not authorize shipping reroutes. Please ensure that your order has the correct address at the time of order invoicing and that you will be available to receive the shipment at the address provided.
RED works with freight forwarders to arrange shipments via a third party. You may use a freight forwarder of your choosing if the freight forwarder’s contact information is provided to RED prior to the order shipping. RED can recommend competitive freight quotes at your request. Once RED has processed your order, RED will coordinate shipment pick up with the freight forwarder.
Once a shipment leaves RED Headquarters, risk of loss or damage passes to you. If you would like to insure your shipment, you can make arrangements using a third-party insurance provider. Insurance on shipments must be arranged prior to order processing.
All domestic shipments from RED Headquarters are shipped Signature Required. FedEx will attempt to deliver your shipment three (3) times before returning your shipment to RED Headquarters. If your shipment is returned to RED Headquarters due to non-delivery, you will be responsible for all charges associated with the return shipment and any reshipment of the product.
In the event you are not available to receive the shipment, a Door Tag will be left at the address. If you receive a Door Tag, you may make arrangements to pick this shipment up from a FedEx location by calling the FedEx number on the Door Tag. FedEx will attempt to deliver your shipment three (3) times before returning to sender.
Personal Carrier Account
RED accepts personal carrier accounts for FedEx, DHL, and UPS. Please contact RED if you would like to add this information to your account and orders. The carrier of your choosing will bill you separately and RED will not charge shipping and handling fees for using this option.
FedEx Self Pick-Up
You can arrange for a shipment to be held at a FedEx location for pick up only if FedEx’s address is provided and the arrangement is made prior to the order shipping.
If the order is shipping Ground, the shipment can be held at a FedEx location for a maximum of 10 days; all other shipment types can be held for a maximum of 5 days.
If you take delivery of your order in the US, sales tax is applicable in certain states. This also applies to Will Call and RED Store Hollywood purchases.