DSMC2/RANGER - Known Issues List

LENSES/LENS MOUNTS - Sigma Art Lenses Not Recognized

Known Issue ID: 15911

Issue Summary: The following Sigma Art lens firmware revisions are NOT supported: Sigma 20mm f1.4 DG HSM Art: firmware v2.0, v2.01; Sigma 12-24mm f4 DG HSM Art: firmware v2.01; Sigma 24mm f1.4 DG HSM Art: firmware v2.01.

Target Firmware Fix: Investigating

Workaround: Investigating

LENSES/LENS MOUNTS - Sigma Lenses (Canon Mount) Not Recognized

Known Issue ID: 15703

Issue Summary: The camera may not recognize some Sigma lenses (for Canon mounts). This issue has been reported with the Sigma 85mm, 18-35, Sigma 50-100mm, and Sigma 135mm ART lenses, but may affect others.

Target Firmware Fix: Investigating

Workaround: When attaching the lens, slowly twist the lens until it snaps into place. If the camera still does not recognize the lens, remove it and slowly reattach it again.

LENSES/LENS MOUNTS - Image Stabilization (IS) May Not Work with Canon Mount Lenses at Startup

Known Issue ID: 15879

Issue Summary: The image stabilization (IS) feature on some Canon mount lenses may not work at startup or after hot swapping, even though the IS switch on the lens is set to On. This issue has been reported with the Canon EF 35mm f/2 IS USM and Canon EF 24-105mm f/4L IS, but may affect other lenses.

Target Firmware Fix: Investigating

Workaround: To activate IS, toggle the IS switch on the lens (i.e., turn it Off/On).

LENSES/LENS MOUNTS - Sigma 50-100mm T2 Recognized Incorrectly

Known Issue ID: 16558

Issue Summary: When mounting the Sigma CINE 50-100 T2 High Speed Zoom lens, the camera recognizes the lens as a Sigma 50-100 F1.8 ART lens. This includes the wrong aperture reading.

Target Firmware Fix: Investigating

Workaround: None

LENSES/LENS MOUNTS - Tamron SP 24-70 DI VC Recognized Incorrectly

Known Issue ID: 11319

Issue Summary: When mounting Tamron SP 24-70, the camera will recognize lens as a Sigma 24-70.

Target Firmware Fix: Investigating

Workaround: None

LENSES/LENS MOUNTS - Nikon AF-S NIKKOR E Lenses Not Recognized

Known Issue ID: 14079

Issue Summary: The camera may not recognize the Nikon AF-S NIKKOR 200-500mm f/5.6E ED VR, 70-200mm f/2.8E FL ED VR, and 300mm f/4E PF ED VR lenses. The lens is recognized about 50% of the time when in Auto mode (M/A). Also, there is no aperture control when in Manual (M) mode.

Target Firmware Fix: Investigating

Workaround: Set the lens switch to M/A and then detach/reattach the lens until it is recognized.

LENSES/LENS MOUNTS - MOTION MOUNT - Orange Discoloration

Known Issue ID: 16397

Issue Summary: When using either version of the DSMC MOTION MOUNT, an orange or yellow coloration may bleed into the image from the edges. In some instances, this artifact may appear similar to vignetting except the affected area will become orange or yellow. This issue is more noticeable at higher temperatures.

Target Firmware Fix: Investigating

Workaround: None

LENSES/LENS MOUNTS - MOTION MOUNT - Banding at Fast Shutter Speeds

Known Issue ID: 16396

Issue Summary: When using a MOTION MOUNT at a low ND setting (below 1.60 stops) and fast shutter speeds, horizontal, dark banding may occur.

Target Firmware Fix: Investigating

Workaround: Use a MOTION MOUNT ND setting of 2 stops or higher.

LENSES/LENS MOUNTS - Overcurrent When Using RED W.M.D.

Known Issue ID: 16951

Issue Summary: When you plug a RED W.M.D. into the 1.5A or 3.0A on the DSMC2 Production Module or RED RANGER camera system, you will receive an overcurrent error.

Target Firmware Fix: Investigating

Workaround: RED W.M.D. is not supported using the 1.5A Aux power on RED RANGER. When the Power Out Fault error message is received on 3.0A AUX PWR port, hit Reset (with the unit still connected) to clear the issue. If Leave Off is selected, the AUX PWR Rear will need to be Reset under Menu > Power > Power Out. Contact RED Support if issue persists.

MEDIA - MINI-MAG Does Not Mount to Camera

Known Issue ID: 15320

Issue Summary: When mounting the RED MINI-MAG to the camera, this error message may display: "Could not mount the media in the Side SSD; to try again, please remove the media from the camera and re-insert

Target Firmware Fix: Investigating

Workaround: Remove and reinsert the RED MINI-MAG slowly per the following process: 1) Fully power down camera, waiting for fans to stop spinning. 2) Power up camera and allow to initialize. 3) Insert the RED MINI-MAG into DSMC2 Side Media Bay. 4) Leave RED MINI-MAG inserted for at least three minutes. 5) If RED MINI-MAG does not mount, eject RED MINI-MAG and repeat steps 1-4. 6) If issue persists, please file a Support ticket. If you have access to alternative RED MINI-MAG, please save a camera log file and include it when reaching out to Support.

POWER - No Power Percentage for Anton Bauer Digital Series Batteries

Known Issue ID: 13520

Issue Summary: When using Anton Bauer Digital Series 90 and 150 batteries, the remaining battery percentage does not display in the camera user interface. In some cases, the percentage shows momentarily when the power source switches between the battery and DC input.

Target Firmware Fix: Investigating

Workaround: Investigating

POWER - Invalid Voltage Levels Displayed with Anton Bauer CINE 150 Battery

Known Issue ID: 11444

Issue Summary: Invalid voltages can be randomly displayed when using an Anton Bauer CINE 150 battery with the DSMC Battery Belt Clip. In some cases, this has led to a camera shutdown.

Target Firmware Fix: Investigating

Workaround: Do not use the Anton Bauer CINE 150 battery with the DSMC Battery Belt Clip.

POST-PRODUCTION - Artifacts When Exporting OpenEXR at 2K and 4K Resolutions

Known Issue ID: 17273

Issue Summary: Scaled exporting to OpenEXR, with the CUDA GPU image processing, can result in corrupted images.

Target Firmware Fix: Investigating

Workaround: Investigating

POST-PRODUCTION - Files on 960GB MINI-MAG Do Not Show When Mounted to computer

Known Issue ID: 16143

Issue Summary: When remounting a RED MINI-MAG 960GB v3 that is over 50% full to a computer, files may not completely load or may appear to be missing. This has been observed when a RED MINI-MAG has been mounted to a computer several times using a RED STATION 3.1 or RED STATION 3.0.

Target Firmware Fix: Investigating

Workaround: Eject the RED MINI-MAG from the RED STATION, mount it to a RED camera, properly eject the RED MINI-MAG from the camera (Menu > Media > Device > Eject Media), and then remount the RED MINI-MAG to the computer. Issue not present on G-Technology ev Series 3 RED MINI-MAG Reader. Once you have mounted the RED MINI-MAG and off loaded the files, please download the latest RED MINI-MAG firmware (Version 3.01.0) HERE.

POST-PRODUCTION - HDRx Files Always Open to Track A

Known Issue ID: 16242

Issue Summary: When opening an HDRx clip in Apple Final Cut Pro 10, Adobe Premier, and Davinci Resolve, the clip defaults to Track A.

Target Firmware Fix: Investigating

Workaround: Transcode your file in REDCINE-X before bringing into an editing software.

POST-PRODUCTION - LUT Not Loading in Final Cut Pro X (FCPX)

Known Issue ID: 18091

Issue Summary: 3D LUTs applied in camera may not be applied upon import into Final Cut Pro X while using RED Apple Workflow Installer versions 16.0.0 or 17.0.0.

Target Firmware Fix: Investigating

Workaround: If using Final Cut Pro X version 10.4.9 or older, try using the RED Apple Workflow Installer version 15.0.0. To do this you will first need to uninstall any previous versions of the RED Apple Workflow Installer by following the instructions HERE and then install version 15.0.0.

POST-PRODUCTION - REDCINE-X PRO Curves Adjustments Not Applying in Legacy Mode

Known Issue ID: 16487

Issue Summary: When applying curves adjustments in REDCINE-X PRO v51, the image does not output the change. This only happens in Legacy Mode.

Target Firmware Fix: Investigating

Workaround: We recommend using IPP2 for your workflow. If you need to use the Legacy pipeline, you can downgrade to v50.5, which is available here at www.red.com/downloads.

POST-PRODUCTION - Varispeed WAV Files Cut Off While Using Pre-Record

Known Issue ID: 16459

Issue Summary: When recording audio to WAV sidecar files such as during Varispeed, the WAV file may be cut off while using pre-record.

Workaround: Record external audio while using Varispeed recording functions alongside Pre-Record.

POST-PRODUCTION - RED Watchdog Does Not Mount RED Media as Read Only

Known Issue ID: 14515

Issue Summary: RED Watchdog does not mount RED media as Read only, which is the default setting.

Found in Firmware Version: 50.2.0

Target Firmware Fix: Investigating

Workaround: Investigating

DSMC2 MODULES - WiFi Connection Intermittently Drops When Triggering Record Start/Stop

Known Issue ID: 16577

Issue Summary: When an external device is connected via WiFi to the camera, WiFi intermittently drops when triggering record start/stop.

Target Firmware Fix: Investigating

Workaround: None

DSMC2 MODULES - EPIC/SCARLET Cameras May Not Boot with a DSMC2 EVF Attached

Known Issue ID: 10151

Issue Summary: EPIC and SCARLET cameras might not boot with a DSMC2 EVF attached to the LCD/EVF port.

Target Firmware Fix: Investigating

Workaround: Remove and then reattach the DSMC2 EVF when the camera is on, or use a +1 Adaptor Module for the EVF connection.

DSMC2 MODULES - ARRI WCU-4 Does Not Trigger Properly with the DSMC2 Tactical Top Plate

Known Issue ID: 16502

Issue Summary: When triggering record from a WCU-4 through the DSMC2 Tactical Top Plate via Cable CAM (7p) - RS, the camera will start recording. If you hit the record button again, it won't stop until you stop recording from the camera. You cannot trigger record again until you reconnect the cable.This issue found in v7.2.0, but is believed to be in older firmware versions.

Target Firmware Fix: Investigating

Workaround: If you have a DSMC2 Production Module, we recommend utilizing that for Start Stop. If you are using DSMC2 Base Expander or V-Lock I/O Module, use ARRI's Cable CAM (7p) - RED CTRL/D-Tap via the CTRL port (not the SYNC port) and enabling REDLINK Command Protocol.

DSMC2 MODULES - Overcurrent When Using ARRI UMC-4

Known Issue ID: 16288

Issue Summary: When you plug an ARRI UMC-4 into the 24V RS or P-Tap ports on the DSMC2 Production Module, you will receive an overcurrent error.

Target Firmware Fix: Investigating

Workaround: Boot the ARRI UMC-4 via P-Tap on battery, and then connect the 3-pin Fischer cable to the 24V RS port, and then disconnect from battery. When available, contact RED Support to send your camera in for service.

DSMC2 MODULES - Noisy Audio When Powering an External Device via P-Tap

Known Issue ID: 11145

Issue Summary: Powering an external mixer via the P-Tap port on a DSMC2 battery module or expander may create noise in the audio.

Target Firmware Fix: Investigating

Workaround: Power the external mixer via another auxiliary power port on the module/expander, or use line isolation transformers (such as Whirlwind ISOXL).

LCD - Image Goes Dark While Using Auto Focus in Continuous Mode

Known Issue ID: 16524

Issue Summary: The LCD image will intermittently go dark with Auto Focus in Continuous mode.

Target Firmware Fix: Investigating

Workaround: Do not use Continuous Mode.

LCD - DSMC2 RED Touch 7.0" LCD - Screen Flickers while using battery power

Known Issue ID: 16646

Issue Summary: The DSMC2 Touch 7.0" Ultra-Brite LCD may flicker when shooting a bright scene and if the battery power is low.

Target Firmware Fix: Investigating

Workaround: Replace battery with a fully charged battery, or use DC-In to power the camera.

LCD - DSMC2 RED Touch 7.0" Ultra-Brite LCD - Posterization in Shadows

Known Issue ID: 16486

Issue Summary: In certain low light situations, when the display is at peak brightness, there may be a loss in image detail within the darker regions of the scene. The recorded image is not affected.

Target Firmware Fix: Investigating

Workaround: When in low light environments, lower the brightness settings. This provides more evenly distributed detail across darker regions.

GEMINI - Band/Line at Higher Frame Rates

Known Issue ID: 16120

Issue Summary: A horizontal band or line may be seen toward the bottom of the frame when shooting high frame rates on GEMINI. The issue occurs in both Standard and Low Light modes at various ISOs.

Target Firmware Fix: Investigating

Workaround: Investigating

GEMINI - Startup Error after Deleting Standard Calibration File

Known Issue ID: 16204

Issue Summary: An EPIC-W GEMINI or DSMC2 GEMINI reports a Startup Error after the last user-generated Standard calibration file is deleted and a Defaults Restore is then performed. The error occurs because the camera does not switch to the Factory calibration file after the user-generated file is deleted. The error does not occur if Standard mode is enabled before the Defaults Restore is performed.

Found in Firmware Version: 7.1.0

Target Firmware Fix: Investigating

Workaround: After deleting the last user-generated Standard calibration file, enable Standard mode. Enabling Standard mode automatically applies the Factory calibration file. If the error occurs after a Defaults Restore, clear the error and apply either the Factory calibration file or a Low Light (LL) user-generated calibration file.

GEMINI - Vertical Lines in Shadows

Known Issue ID: 16130

Issue Summary: Vertical columns may appear in the darker regions of your R3D recording.

Target Firmware Fix: Investigating

Workaround: Investigating

HELIUM - Sensor Flip Setting Disabled

Known Issue ID: 10745

Issue Summary: The Sensor Flip setting is currently disabled on cameras with the HELIUM sensor.

Target Firmware Fix: Investigating

Workaround: Investigating

MONSTRO - Exposure False Color Issues

Known Issue ID: 16474

Issue Summary: When using the Exposure False Color tool in IPP2 mode on MONSTRO-based sensors, the tool does not correctly indicate the highlight clipping.

Target Firmware Fix: Investigating

Workaround: Investigating

MONSTRO - Loss of 'Baked-in Settings'

Known Issue ID: 17269

Issue Summary: When recording an R3D + ProRes and loading a 3D LUT, the 'Baked-In Settings' option goes blank.

Target Firmware Fix: Investigating

Workaround: To re-enable 'Baked-In Settings', disable the LUT from the image setting and power cycle the camera. The proxy 'Baked-In Settings' option will become available again.

WPN DRAGON - Loss of Wireless Connection

Known Issue ID: 16137

Issue Summary: The WEAPON DRAGON (Magnesium and Carbon Fiber) cameras lose wireless connection. This most frequently occurs with the foolcontrol app. This issue was found in v7.0.4, but may be present in other firmware versions.

Target Firmware Fix: Investigating

Workaround: None

RANGER - Error 0x7

Known Issue ID: 16392

Issue Summary: When an LCD is attached to the Primary EVF/LCD Port (on top of the camera) on a RED RANGER camera, the camera may show the following error message: "Error 0x7".

Target Firmware Fix: Investigating

Workaround: When the camera is off, remove the LCD. Then turn on the camera, and reattach the LCD. When available, contact RED Support to send your camera in for service.

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