DSMC - Image Errors

Topics covered on this page:

• Image Appears Grainy
• Black and White Image
• Incorrect Color Temperature
• Preset Could Not Be Applied

Image Appears Grainy

Symptom

Image or footage appears grainy.

Potential Resolutions

• Perform a black shading calibration before recording additional clips.
• Check the histogram to ensure proper exposure. Noise occurs if an image is overexposed or underexposed.
• Use the lowest REDCODE^® compression possible for the settings you have selected.
• Use a higher resolution.
• Use Adaptive fan mode to regulate the camera temperature. Noise occurs when the temperature from the applied calibration map is not in sync.
• If you have the DSMC Interchangeable OLPF system installed, verify that you have the correct OLPF selected in the OLPF menu.

For more information, download the corresponding operation guide for your camera.

Black and White Image

Symptom

The display shows that an image is in black and white, and the menus are still in color.

Potential Resolutions

• Go to Menu > Settings > Look > Color, and check the Saturation setting. If the Saturation setting is set to a low value, change the Saturation to a higher value.
• Perform a System Restore.

For more information, download the corresponding operation guide for your camera.

Incorrect Color Temperature

Symptom

The camera color temperature is off and the image looks warmer or cooler than normal.

Potential Resolutions

• Perform an auto white-balance.
• Perform a black shade calibration.
• If you have the DSMC Interchangeable OLPF system installed, verify that you have the correct OLPF selected in the OLPF menu.

For more information, download the corresponding operation guide for your camera.

Preset Could Not Be Applied

Symptom

The display shows the following message: “Preset Could Not Be Applied”.

Potential Resolution

Turn off the camera, power it back up, and attempt to apply the preset that failed.