Troubleshooting IDX DUO-C98RED Batteries

Symptom

Camera kit IDX DUO-C98RED Batteries are not powering the camera or receiving a charge.

Potential Resolutions

  1. Place the batteries on the charger and allow them to fully charge once received
  2. If the charger indicator is 'blinking orange', the battery is in "Sleep mode" and is not taking a charge
  3. Briefly remove the battery from the charger and then place it back on the charger
  4. Repeat Step 3 if the charger indicator is still 'blinking orange', it may take up to 10 times
  5. Battery is out of "Sleep mode" and is taking a charge when the charger indicator is 'solid red'

Contact Support

For manufacturer documentation on the IDX DUO-C98RED Batteries, please visit here.

If the battery still will not charge, please contact RED Support for further assistance here.

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