Troubleshooting IDX DUO-C98RED Batteries

Symptom

Camera kit IDX DUO-C98RED Batteries are not powering the camera.

Potential Resolutions

  1. Place the batteries on the charger and allow them to fully charge once received.
  2. If the batteries will not charge, press the battery indicator button on the side of the battery and hold it down for 15-20 seconds. Once completed place the battery back on the charger for at least 15 minutes to confirm if the battery begins charging.
  3. The battery may still be set in 'Safe Mode'. This is required to make the battery safe for transport.

Contact IDX Support

If the battery still will not charge, please contact IDX directly for further assistance here.

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