HIGH: Product does not function, business or production has halted completely, basic troubleshooting has not resolved issue. NORMAL: Product is experiencing a non-critical issue.
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Please select the product(s) that you're contacting us about.
If you need support with multiple RED products, please check the box next to each item
Please provide the firmware build version installed on the camera when the issue first occurred. Example: 7.2.0
Find the full build version number in REDCINE-X PRO by clicking the Help menu. (example: 40.40706)
Please explain how the camera was being powered when the issue first occurred.
Was there something that may have led up to this issue's occurrence or did it just start happening randomly? Please explain.
How frequently does the issue occur?
Is this issue repeatable? If so, please provide a series of concise steps of how to duplicate the issue.
Troubleshooting Steps for RED Cameras: https://support.red.com/hc/en-us/articles/360015961734
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Please list any and all products used from this company (hyperlinks welcome).
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