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HIGH: Product does not function, business or production has halted completely, basic troubleshooting has not resolved issue. NORMAL: Product is experiencing a non-critical issue.

Please select what type of support you're looking for.

Please select the product(s) that you're contacting us about.

If you need support with multiple RED products, please check the box next to each item

Please provide the firmware build version installed on the camera when the issue first occurred. Example: 7.2.0

Find the full build version number in REDCINE-X PRO by clicking the Help menu. (example: 40.40706)

Please explain how the camera was being powered when the issue first occurred.

Was there something that may have led up to this issue's occurrence or did it just start happening randomly? Please explain.

How frequently does the issue occur?

Is this issue repeatable? If so, please provide a series of concise steps of how to duplicate the issue.

Troubleshooting Steps for RED Cameras:

You may select more than one, specific items can be listed below.

Please list any and all products used from this company (hyperlinks welcome).

Please enter the details of your request. A RED representative will respond as soon as possible.

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