Troubleshooting
RED Support
- Contacting Chillax Games / Red27Mobile
- Contact RED Support
- Contact RED HYDROGEN Support
- How We Define a Known Issue
- Find your Camera's PIN and Serial Number
- Find Your Customer Number / Customer ID
Known Issues List
- Loss of 'Baked-in Settings' While Using DSMC2 MONSTRO
- Artifacts When Exporting OpenEXR at 2K and 4K Resolutions
- Overcurrent When Using RED W.M.D.
- LCD Image Goes Dark While Using Auto Focus in Continuous Mode
- Screen Flickers while using DSMC2 Touch 7.0" Ultra-Brite on battery power
- Posterization in Shadows While Using DSMC2 Touch 7.0" Ultra-Brite LCD
Resolved Issues
- Intermittent HD-SDI Issues with DSMC2 V-Lock I/O Expander
- Loss of Aperture Control with Sigma 18-35mm for Canon
- Artifacts on Flip/Mirror Scan Direction
- Overcurrent Warning Does Not Display After First Instance
- R3D and Proxy Starting Timecode Do Not Match
- Inaccurate ISO with GEMINI and H2O OLPF
Troubleshoot Your RED Products
- Camera System Cleaning & Maintenance
- What is a “Lens Cap Frame”?
- Installing REDCINE-X PRO on Mac
- Troubleshooting Steps for RED Cameras
- Flare Grid Pattern
- Add an Alternate Contact
Troubleshoot Third-Party Products
- G-Technology ev Series RED MINI-MAG Reader Troubleshooting
- Troubleshooting IDX DUO-C98RED Batteries
- Remote Start/Stop
- Wooden Camera - Intermittent Power Issues with Power Modules on v7.1.0.1
- Wooden Camera - Power Info Unavailable with Cable-less Battery Plates and D-Boxes
- Tilta - Reported Issues with DSMC2 Camera Cages