Troubleshooting

RED Support

• Contacting Chillax Games / Red27Mobile
• Contact RED Support
• Contact RED HYDROGEN Support
• How We Define a Known Issue
• Find your Camera's PIN and Serial Number
• Find Your Customer Number / Customer ID

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Troubleshoot Your RED Products

• Troubleshooting Steps for RED Cameras
• Flare Grid Pattern
• Add an Alternate Contact
• Delete Clips in Camera
• Flickering on the 7" RED Touch LCD for DSMC1 (EPIC/SCARLET)
• Playback Issues with REDCAST Module

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Troubleshoot Third-Party Products

• Remote Start/Stop
• Intermittent Power Issues with Wooden Camera Power Modules and v7.1.0.1
• Power Info Unavailable with Wooden Camera Cable-less Battery Plates and D-Boxes
• Reported Issues with Tilta DSMC2 Camera Cages
• Incorrect Power Info with Movcam Hot Swap Plate

Known Issues List

• Overcurrent When Using RED W.M.D.
• LCD Image Goes Dark While Using Auto Focus in Continuous Mode
• Screen Flickers while using DSMC2 Touch 7.0" Ultra-Brite on battery power
• Posterization in Shadows While Using DSMC2 Touch 7.0" Ultra-Brite LCD
• WiFi Connection Intermittently Drops When Triggering Record Start/Stop
• Sigma 50-100mm T2 Recognized Incorrectly

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Resolved Issues

• Intermittent HD-SDI Issues with DSMC2 V-Lock I/O Expander
• Loss of Aperture Control with Sigma 18-35mm for Canon
• Artifacts on Flip/Mirror Scan Direction
• Overcurrent Warning Does Not Display After First Instance
• R3D and Proxy Starting Timecode Do Not Match
• Inaccurate ISO with GEMINI and H2O OLPF

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Partner Support

• foolcontrol FAQs
• Netflix Camera Requirements