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RED Digital Cinema
Support & Troubleshooting
Support & Troubleshooting
RED Support
Contact RED Support
How We Define a Known Issue
Find your Camera's PIN and Serial Number
Find Your Customer Number / Customer ID
Submit Ideas and Feedback
Third-Party Hardware and Software Development
See all 8 articles
RED TECH | An Education Series
REAL-TIME 8K WORKFLOW WITH NVIDIA GPUs | RED TECH
Black Shade Calibration | RED TECH
DSMC2 POWER | RED TECH
What is RED TECH? | RED TECH
Assignable Keys | RED TECH
Core Components | RED TECH
See all 26 articles
RED 101
Global & Rolling Shutters
Video Aspect Ratios
Shutter Angles and Creative Control
Panning Speed Best Practices
Infrared Cinematography
Anamorphic Lenses
See all 7 articles
Troubleshoot Your RED Products
Troubleshooting Steps for RED Cameras
LCD Overheating Messages
Data Recovery Service
Cut-Off Bokeh
Camera Shutdown on Gimbals
DSMC2 Firmware Upgrade Unsuccessful
See all 38 articles
Known Issues List
Error 0x7 on RED RANGER
Orange Discoloration with the DSMC MOTION MOUNT
Banding with MOTION MOUNT at Fast Shutter Speeds
EPIC/SCARLET Cameras May Not Boot with a DSMC2 EVF Attached
Artifacts on Flip/Mirror Scan Direction
Overcurrent When Using ARRI UMC-4
See all 37 articles
Resolved Issues
Overcurrent Warning Does Not Display After First Instance
R3D and Proxy Starting Timecode Do Not Match
Inaccurate ISO with GEMINI and H2O OLPF
Auto Calibration May Fail on DSMC2 MONSTRO
Camera Startup Issues with Certain Batteries
Exposure Tool Is Inaccurate in Legacy Mode
See all 43 articles
Partner Support
foolcontrol FAQs
Netflix Camera Requirements