Lens cap frames are R3D images or clips taken with sensor fully obstructed to prevent any light from reaching the sensor. The flat, black background provides Technical Support agents a valuable tool for assessing image quality and sensor issues.
To take a Lens Cap Frame, perform the following steps:
- Remove your lens
- Cap the front of the camera with either a Lens Mount Cap or a Front Body Cap - the goal is to prevent any light from reaching the sensor, similar to how you perform a blackshade calibration
- Shoot a quick clip and export an R3D Trim from REDCINE-X PRO of a single frame
- Upload the R3D to the link provided by RED Support
If you have an image or sensor issue, please submit a request on support.red.com.