Camera System Cleaning & Maintenance

All RED® products are designed for rugged durability, but precision instruments demand proper care. Follow these instructions to clean, maintain, and store your devices.

WARNINGDO NOT rinse or immerse the camera or other accessories in water. Keep dry at all times.

WARNINGDO NOT use soaps, detergents, ammonia, acetone, alkaline cleaners, abrasive cleaning compounds, or solvents. These substances may damage lens coatings and electronic circuitry.

WARNINGDO NOT use an excess of cleaning solution.

WARNINGDO NOT reuse swabs or wipes.

WARNINGDO NOT attempt to clean the sensor or optical cavity for any reason. If the sensor becomes dirty, submit a Support ticket at https://support.red.com.

WARNINGDO NOT attempt to modify, dismantle, or open the camera, lens, or other accessory as doing so may expose you to electric shock and serious injury. There are no user-serviceable parts inside. Alteration or repairs made to the camera, lens, or other accessory, except by a RED®authorized service facility, voids all warranties.

WARNINGUse caution with compressed air and gas dusters, since the high pressure, oily residue, cold air, particulates, and moisture may cause damage. You may use a filtered, non-residue gas duster to clean non-critical areas, such as around the fans and other recesses on the exterior of the camera. Damage to the camera or other components of the camera system caused by using compressed air or gas dusters is not covered under warranty.

WARNINGDO NOT use compressed air and gas dusters on the sensor or on any optics.

WARNINGDO NOT use compressed air and gas dusters on or around the integrated microphones on the front of the BRAIN.

 

BRAIN AND EXTERIOR SURFACES

  • Use a filtered, non-residue gas duster to clean non-critical areas, such as around the fans and other recesses on the exterior of the camera.
  • Clean with a dry lint-free cloth. When cleaning your camera and accessories, remember that the devices are not waterproof and moisture can damage electronic circuitry.

STORAGE

RED recommends that you store the camera and accessories in the water-resistant cases available in the RED Store. These cases feature laser-cut foam to keep the camera and accessories secure.

WARNINGDO NOT store the camera or accessories in any place with extreme temperatures, direct sunlight, high humidity, severe vibration, or strong magnetic fields.

 

CLEAN EVF SCREEN

NOTE: This section describes only how to clean the screen on the DSMC2® RED EVF, and not how to clean the entire device.

This section explains how to clean the screen on the DSMC2 RED EVF. The screen is accessed by removing the DSMC2 RED EVF Modular Optical Block.

Use an ionized rubber air bulb to clean the screen on the DSMC2 RED EVF. If there are still particles on the screen after using an air bulb, gently wipe the screen with a rolled-up, particulate-free, non-abrasive optical-grade wipe.

NOTE: Cleaning the screen without first removing solid particles increases the risk of scratching the screen. As with many screens, any type of physical contact with the screen may scratch the surface.

PROHIBITED EVF SCREEN CLEANERS

DO NOT use any of the items listed below to clean the screen on the DSMC2 RED EVF. These products have not been tested on RED products and may cause damage or streaking.

  • Compressed air
  • Gas dusters
  • Solvents
  • Rubbing alcohol
  • Isopropyl alcohol
  • Windex®
  • Third-party cleaning kits
  • Pre-packaged lens cleaner containing any additives, such as detergent, anti-static compounds, or fragrance
  • RED Microfiber Bag

WARNINGDamage to any screens or other components of the camera system caused by using prohibited cleaners is not covered under warranty.

CLEAN LCD SCREEN

NOTE: This section describes only how to clean the screen on each specified device, and not how to clean the entire device.

This section explains how to clean the screens on the following devices:

  • RED PRO LCD
  • RED Touch LCD
  • RED PRO Touch LCD
  • DSMC2 SIDEKICK™

APPROVED LCD SCREEN CLEANERS

Use only the following products to clean LCD screens:

  • Ionized rubber air bulb
  • Delkin Devices Sensor Solution®
  • Lens swabs
  • Dry optical wipes
  • RED Microfiber Bag
NOTE: Before cleaning the screen with swabs or wipes and a cleaning solution, ALWAYS use an ionized rubber air bulb to remove any solid particles. Cleaning the screen without removing solid particles increases the risk of scratching the screen.
 

PROHIBITED LCD SCREEN CLEANERS

DO NOT use any of the items listed below to clean LCD screens. These products have not been tested on RED products and may cause damage or streaking.

  • Compressed air
  • Gas dusters
  • Solvents
  • Rubbing alcohol
  • Isopropyl alcohol
  • Windex
  • Pancro Professional Lens Cleaner (or equivalent)
  • Third-party cleaning kits
  • Pre-packaged lens cleaner containing any additives, such as detergent, anti-static compounds, or fragrance
WARNINGDamage to any screens or other components of the camera system caused by using prohibited cleaners is not covered under warranty.
 

SCREEN STORAGE

Store any RED device with a screen in a RED Microfiber bag. Storing devices in a RED Microfiber bag preserves the superior quality of the specialized AR and AS coatings on the LCDs.

Hand wash and air-dry the RED Microfiber bag regularly. 

WATER DAMAGE

If your device has come in contact with water or you suspect water damage, submit a Support ticket at https://support.red.com immediately.

WARNINGDO NOT attempt to power any device that may have water damage.

WARNINGDO NOT place the device in a container of rice, silica gel, or desiccant packets in an attempt to dry the device.

 

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