Updated May 11, 2020
To Our Customers and Partners,
We would like to take a moment to update you on RED’s plans to begin safely reopening our business as well as the continued actions we will be taking to ensure we are prioritizing the safety of our employees, customers, and partners during the ongoing COVID-19 crisis.
As we prepare to open up parts of our business, RED will remain diligent and thoughtful—continuing to follow the guidance set forth by the state of California and Orange County and helping support local health officials and government leaders as they work to control the spread of COVID-19.
With these priorities in mind and continuing to operate through a community-focused lens, we are implementing the following updates to our business operations:
Sales & Support
As of 5/11/2020, RED will begin accepting and processing sales orders via RED.com as well as through our dealer partners.
All Sales and Support team members that are able to work from home will continue to do so and they will remain available to answer questions and assist with any request. We continue to expect limited impact on our day-to-day operations or troubleshooting requests.
Shipping & Repair
As of 5/11/2020, RED Headquarters is open for business, operating with minimal staff and adhering to social distancing guidelines set forward by local health officials.
- We expect to begin shipping items by the end of this week (5/11/2020) and expected shipping dates are being updated daily as the facility reopens.
- Returns and repairs are scheduled to begin within ~2 weeks.
RED HQ, RED Studios Hollywood, and Other Locations
Although RED Headquarters is open for business, we are still not accepting walk-ins and the showroom at RED Studios Hollywood will also remain closed until further notice.
- RED Europe Ltd. Pinewood Offices are closed. The teams are working remotely taking customer sales and support inquiries. We are continuing to monitor and follow official guidance from the UK Government and Public Health England carefully as the situation continues to evolve and are also taking all the necessary safety precautions across all of our activities & offices.
- RED’s China offices are open on a limited basis.
We appreciate your patience and understanding during these times. The RED team is anxious to get back to work and return to providing world-class products and service to our customers, but our business understands that we must do this safely and with the health and well-being of our employees and communities in mind. Continue to check RED.com and our social media channels for updates as we hope to get things back to normal.
RED Digital Cinema