To Our Customers and Partners,
We would like to take a moment to update you on RED’s continued efforts to safely re-open our business as well as the continued actions we will be taking to ensure we are prioritizing the safety of our employees, customers, and partners during the ongoing COVID-19 crisis.
As we prepare to open up parts of our business, RED will remain diligent and thoughtful—continuing to follow the guidance set forth by the state of California and Orange County and helping support local health officials and government leaders as they work to control the spread of COVID-19.
With these priorities in mind and continuing to operate through a community-focused lens, we are implementing the following updates to our business operations:
Sales & Support
All Sales and Support team members that are able to work from home will continue to do so and they will remain available to answer questions and assist with any request. We continue to expect limited impact on our day-to-day operations or troubleshooting requests.
Repair & Upgrades
The RED Repair and Upgrades Teams are operating with minimal staff in order to adhere to social distancing guidelines set forth by local health officials. Upgrades and Repairs may be slightly delayed beyond our normal turnaround times.
RED Global Locations
Although RED locations are reopening for business, we are still not accepting walk-ins at RED Headquarters. Each location is following official local guidance for public safety.
- RED Headquarters is closed for all in-person interactions. Sales & Support are available by phone or email/Support Ticket.
- RED Studios Hollywood is open by appointment only; no walk-ins are accepted. Contact firstname.lastname@example.org to plan your visit.
- RED Europe Ltd. Pinewood is open by appointment only; no walk-ins are accepted. Contact REDEurope@red.com to make your appointment.
- RED London is open by appointment only; no walk-ins are accepted. Contact REDLondon@red.com to make your appointment.
- RED’s China offices are open on a limited basis.
Continue to check RED.com and our social media channels for updates.
RED Digital Cinema