If you are having issues offloading your data, we first recommend using REDUNDEAD, our free data recovery tool that you can download from RED.com/downloads.
If you have attempted to recover your files through REDUNDEAD and are unsuccessful with recovering the data, please submit a request at support.red.com.
How long will the Data Recovery take?
Service Orders are processed in the order they are received at RED Headquarters. RED strives to provide the fastest service possible to get your product back in your hands. Due to the sensitive nature of solid state (flash) media, data recovery may take slightly longer than standard service.
Are there costs associated with Data Recovery?
Data recovery will be subject to RED's hourly labor rates. Please be aware that any items, including media for data recovery, that are sent in for evaluation that result in the following outcome "No Trouble Found - NTF" can be subject to a $100.00 evaluation fee regardless of any existing warranty coverage. In the event you decline repairs and request that your item be sent back to you, an evaluation fee plus shipping charge will be quoted prior to your item being shipped. For more information regarding this, please visit the RED Terms and Conditions, section 8.
Should I include an external hard drive or backup disk with my service order?
Yes, we suggest including an external hard drive or backup disk in the event the data recovery is successful. The backup drive should be equal to or greater than the drive(s) being sent in for recovery.