DSMC2 Firmware Upgrade Unsuccessful


When updating firmware from 7.0.0 to the firmware upgrade may not be successful on some cameras. The firmware version on the camera can be checked under Menu > Settings > Maintenance > System Status > Camera Info.

Potential Resolutions

If you're having issues upgrading firmware, review the following:

  • Check the PWR indicator lights during the upgrade. If they at any point flash green followed shortly by flashing red, this usually indicates the wrong firmware build is detected.
  • Double-check the downloaded file to make sure the firmware matches with your camera build.
  • Make sure the force_upgrade folder is copied to the top level of the media.
  • Upgrade the camera manually by changing the force_upgrade folder on the media to upgrade. Boot up the camera and go to Menu > Settings > Upgrade > Camera.
  • Upgrade to an intermediary firmware release such as 7.0.3 first and then upgrade from 7.0.3 to the current release.

If none of these steps help, please submit a support ticket. Please include the camera serial number and a log file from the camera for the fastest response.

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