DSMC2 DRAGON-X Upgrade

RED offers a Board Upgrade from the SCARLET-W RED DRAGON 5K (and SCARLET-W RED DRAGON 5K Monochrome) and WEAPON Magnesium DRAGON 6K to the DSMC2 DRAGON-X 6K camera. The upgrade replaces boards in the original BRAIN. During the upgrade, the exterior panels and RED coin will also be updated to match the DSMC2 design. To learn more about the upgrade, go here.

Eligibility

You are eligible for the DSMC2 DRAGON-X Upgrade if you purchased the SCARLET-W or WPN-M camera directly from RED, completed the Transfer of Ownership process, or submitted a Camera Registration Form.

Benefits

The benefits of upgrading include:

From SCARLET-W RED DRAGON 5K

  • Bump in resolution from 5K to 6K
  • Increased maximum data rates up from 170MB/s to 300MB/s
  • Maximum framerate at 5K increases from 50 fps to 96 fps
  • Lower compression ratios with DRAGON-X, due to faster data rate
  • More ProRes options with DRAGON-X
  • Latest camera design offers greater stability and longer support timeframe
  • Additional 1 year of Standard Warranty

From WEAPON Magnesium DRAGON 6K

  • Increased maximum data rates up 225MB/s to 300MB/s
  • Lower compression ratios with DRAGON-X, due to faster data rate
  • Faster frame rates available for ProRes files
  • Latest camera design offers greater stability and longer support timeframe
  • Additional 1 year of Standard Warranty

Get Started

To request the DSMC2 DRAGON-X Upgrade, submit your information here.

What is Upgraded?

Your camera's internal boards will be replaced, as well as any cosmetic branding on the camera's exterior to match the new body type. The serial number remains the same.

What to Expect

Once you are signed up for this upgrade, RED will contact you approximately 1-2 weeks prior to the start week you selected.

  • You are responsible for shipping your SCARLET-W or WEAPON Magnesium to RED
  • The existing camera body will be upgraded, only replacing the required parts and enclosures to convert your camera into DSMC2 DRAGON-X
  • The camera's Hours of Operation will remain the same
  • Payment is required prior to shipping the upgraded camera back to you

 

Warranty

Upgrading via the DSMC2 DRAGON-X Upgrade extends the warranty of your camera from 1 year to 2 years from the original purchase date or 90 days, whichever is greater.  All customers completing the upgrade are eligible to purchase RED Extended Warranty while the camera is within the warranty period. 

Upgrade Sales Tax

If you take delivery of your upgraded camera in the US, sales tax is applicable in certain states. You will be charged sales tax on the full retail price of the upgrade.

If you take delivery of your upgraded camera in the European Union, Value Added Tax (VAT) may be applied where applicable.

Shipping Costs

You are responsible for shipping your camera to RED.

RED recommends that you use a traceable and insurable carrier when shipping to RED.

RED will cover the return shipping back to you after the upgrade is completed. 

Shipping Locations

Once you have been issued a service order number, you can send your camera to any of the worldwide RED facilities.

NOTE: The upgrade is performed exclusively at RED Headquarters in Irvine, CA. If you send your camera to other RED facilities, that will add to the anticipated turnaround time.

Location Name Location Upgrade Drop-Off
RED Headquarters Irvine, CA ✔︎ ✔︎
RED Store Hollywood Los Angeles, CA X ✔︎
RED Europe Ltd. Bucks, England X ✔︎
RED China Beijing, China X ✔︎ 

 

Turnaround Time

The estimated turnaround time is 7 to 10 business days. 

NOTE: The turnaround time does not include the transit time to and from the drop-off RED facilities.

NOTE: Any other offered or requested service options are processed separately and add to the anticipated turnaround time. 

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