Ongoing Service for Discontinued Products Follow

There are a number of products that RED no longer manufactures, services, or supports. Most of these products have been discontinued for an extended period of time and repair parts are no longer available. Dangerous goods shipping regulations prevent us from shipping/servicing faulty/damaged lithium-ion batteries. We still offer technical support for all RED products (current and discontinued); if you need assistance, submit a request here.

Below is a list of products that RED is unable to service, along with additional information. 

Product Additional Information
RED ONE®  
EPIC-M MYSTERIUM-X® Contact RED or your local dealer for trade-in options.
EPIC-X MYSTERIUM-X® Contact RED or your local dealer for trade-in options. 
SCARLET-X MYSTERIUM-X® Contact RED or your local dealer for trade-in options.
BACKPACK QUICKPLATE    
BACKPACK QUICKPLATE (SHORT)    
DSMC® QUICK RELEASE PLATFORM PACK    
DSMC® TRAVEL CHARGER    
ELEMENT TECHNICA    
RAIL COMPONENTS    
RED BRICK® 153WH Dangerous goods shipping regulations prevent us from shipping/servicing faulty/damaged lithium-ion batteries.  
RED BRICK® CHARGER    
RED ONE® ACCESSORIES (ALL)    
RED-DRIVE® (ALL)    
RED® 3-AXIS LENS CONTROL SYSTEM    
RED® CF CARD (ALL)    
RED® EVF    
RED® LCD    
RED® PRO EVF (LCOS)    
RED® PRO EVF (OLED)    
RED® PRO LCD    
RED® PRO PRIMES (ALL)    
RED® PRO ZOOMS (ALL)    
RED® QUICKPLATE (SHORT) MODULE    
RED® TOUCH 5.0" LCD    
RED® TOUCH 9.0" LCD    
REDMAG™ 1.8" SSD (ALL) We can attempt to perform data recovery but we cannot guarantee we'll be able to repair.  
REDRAY® PLAYER    
REDVOLT-V™ 43WH Dangerous goods shipping regulations prevent us from shipping/servicing faulty/damaged lithium-ion batteries.  
REDVOLT® Dangerous goods shipping regulations prevent us from shipping/servicing faulty/damaged lithium-ion batteries.  
REDVOLT® XL Dangerous goods shipping regulations prevent us from shipping/servicing faulty/damaged lithium-ion batteries.  
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