Ongoing Service for Discontinued Products Follow

There are a number of products that RED no longer manufactures, services, or supports. Most of these products have been discontinued for an extended period of time and repair parts are no longer available. We still offer technical support for all RED products (current and discontinued); if you need assistance, please submit a request here.

NOTE: Dangerous goods shipping regulations prevent us from shipping/servicing faulty/damaged lithium-ion batteries.

Below is a list of products that RED is unable to service, along with additional information.

Product Additional Information
RED ONE® Contact your local dealer for trade-in options.
EPIC-M MYSTERIUM-X® Contact your local dealer for trade-in options.
EPIC-X MYSTERIUM-X® Contact your local dealer for trade-in options.
SCARLET-X MYSTERIUM-X® Contact your local dealer for trade-in options.
BACKPACK QUICKPLATE  
BACKPACK QUICKPLATE (SHORT)  
DSMC® QUICK RELEASE PLATFORM PACK  
DSMC® TRAVEL CHARGER  
ELEMENT TECHNICA  
RAIL COMPONENTS  
RED BRICK® 153WH Dangerous goods shipping regulations prevent us from shipping/servicing faulty/damaged lithium-ion batteries.
RED BRICK® CHARGER  
RED ONE® ACCESSORIES (ALL)  
RED-DRIVE® (ALL)  
RED® 3-AXIS LENS CONTROL SYSTEM  
RED® CF CARD (ALL)  
RED® EVF  
RED® LCD  
RED® PRO EVF (LCOS)  
RED® PRO EVF (OLED)  
RED® PRO LCD  
RED® PRO PRIMES (ALL)  
RED® PRO ZOOMS (ALL)  
RED® QUICKPLATE (SHORT) MODULE  
RED® TOUCH 5.0" LCD  
RED® TOUCH 9.0" LCD  
REDMAG™ 1.8" SSD (ALL) We can attempt to perform data recovery but we cannot guarantee we'll be able to repair.
RED MINI-MAG® 240GB We can attempt to perform data recovery but we cannot guarantee we'll be able to repair.
REDRAY® PLAYER  
REDVOLT-V™ 43WH Dangerous goods shipping regulations prevent us from shipping/servicing faulty/damaged lithium-ion batteries.
REDVOLT® Dangerous goods shipping regulations prevent us from shipping/servicing faulty/damaged lithium-ion batteries.
REDVOLT® XL Dangerous goods shipping regulations prevent us from shipping/servicing faulty/damaged lithium-ion batteries.
RED ROCKET-X®  
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