WiFi Issues When Connecting Camera to App Follow

If you are experiencing issues connecting your camera to a mobile application (such as foolcontrol) via WiFi, try the following:

  • Ensure that the camera is running the latest firmware.
  • Ensure that the app is up-to-date.
  • Ensure that your mobile device is connected to your camera (check the device settings).
  • Ensure that WiFi is enabled in your camera.
  • Ensure that you are using a DSMC2 camera (previous RED cameras do not support WiFi).
  • If your mobile device is set up to automatically join another network, disable that setting.
  • Select an alternate WiFi channel in the camera.
  • Remove any accessories from the camera that may interfere with the wireless connection (the WiFi antenna is located at the top of the camera, in front of the fans).
  • Remove any accessories from the mobile device (including protective covers) that may interfere with the wireless connection. 
  • Check if there are any other wireless devices (ex: wireless monitors) in the area that could interfere with the connection. Disable WiFi on those devices, if possible. 
  • On your mobile device, disable Cellular Data.
  • On your mobile device, enable Airplane Mode and WiFi. 
  • Move the mobile device and camera closer to each other.
  • Ensure that your mobile device is not in low power mode.

If the issue persists, contact RED Support.

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