RED EPIC-W Board Upgrades Follow

RED is currently offering Board Upgrades for RED EPIC-W cameras. The upgrade replaces the boards in RED EPIC-W BRAINs to provide these cameras with the full power of the DSMC2 BRAIN.

To learn more about an upgrade option or to request the upgrade, click the corresponding link in the Upgrade Type column.

Camera Type Upgrade Type Price (USD) Price (GBP) Price (EUR)
RED EPIC-W HELIUM 8K S35 DSMC2 HELIUM Board Upgrade $4,950 £4,050 €4,600
RED EPIC-W GEMINI 5K S35 DSMC2 GEMINI Board Upgrade No charge No charge No charge

Warranty

Upgrading via the DSMC2 HELIUM Board Upgrade or DSMC GEMINI Board Upgrade extends the warranty of your camera from 1 year to 2 years. 

When purchasing the upgrade, you have the option to also purchase UPGRADE ARMOR. 

If the camera you are trading in has RED ARMOR, then that warranty will carry over to your new camera.

Eligibility

You are eligible for the upgrades listed above if you purchased the camera directly from RED, completed the Transfer of Ownership process, or submitted a Camera Registration Form.

Upgrade Sales Tax

If you take delivery of your upgraded camera in California, Florida, New York, or Washington, then applicable sales tax is applied. You will be charged sales tax on the full retail price of the upgrade.

If you take delivery of your upgraded camera in the European Union, Value Added Tax (VAT) may be applied where applicable.

Shipping Costs

You are responsible for shipping your camera to RED.

RED recommends that you use a traceable and insurable carrier when shipping to RED.

RED will cover the return shipping back to you after the upgrade is completed. 

Shipping Locations

Once you have been issued a service order number, you can send your camera to any of the worldwide RED facilities.

NOTE: The upgrade is performed exclusively at RED Headquarters in Irvine, CA and RED China in Beijing, China. If you send your camera to other RED facilities, that will add to the anticipated turnaround time.

NOTE: RED New York will be closed until further notice. 

Location Name Location Upgrade Drop-Off
RED Headquarters Irvine, CA ✔︎ ✔︎
RED Store Hollywood Los Angeles, CA X ✔︎
RED Miami Miami, FL X ✔︎
RED Europe Ltd. Bucks, England X ✔︎
RED China Beijing, China ✔︎ ✔︎ 

Turnaround Time

The estimated turnaround time is 7 to 10 business days. 

NOTE: The turnaround time does not include the transit time to and from the drop-off RED facilities.

NOTE: Any other offered or requested service options are processed separately and add to the anticipated turnaround time. 

 

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