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RED® upgrades all EPIC-M BRAINs and accessories (see list below) to the current factory EPIC-X specifications at no cost if sent in within the original 2-year warranty period. The EPIC-M BRAIN® upgrade includes internal board updates to the EPIC-M BRAIN, improved REDLINK® antenna, OLPF port bushing, aluminum heatsinks (lighter weight with no impact on performance), new exterior mechanicals including top that provides additional mounting points, and an improved fan.
The EPIC-M Upgrade is not user-installable and the upgrade must be performed at RED Headquarters.
Send in the following items for evaluation and potential updating:
For more information about your camera’s eligibility, submit an RMA Support request.
If the EPIC-M BRAIN is within the original 2-year warranty period, RED covers shipping to and from RED.
If the EPIC-M BRAIN is not within the original 2-year warranty period, you are responsible for shipping to and from RED.
RED recommends that you use a traceable and insurable carrier when shipping to RED.
Once you have been issued a service order number, you can send your camera and accessories to any of the worldwide RED facilities.
NOTE: The upgrade is performed exclusively at RED Headquarters in Irvine, CA. If you send your camera and accessories to other RED facilities, that will add to the anticipated turnaround time.
|RED Headquarters||Irvine, CA||✔︎||✔︎|
|RED Store Hollywood||Los Angeles, CA||X||✔︎|
|RED New York||New York, NY||X||✔︎|
|RED Miami||Miami, FL||X||✔︎|
|RED Europe Ltd.||Bucks, England||X||✔︎|
|Seika Digital Image Corporation||Tokyo, Japan||X||✔︎|
|Real Image Media Technologies||Mumbai, India||X||✔︎|
|Salon Films||Hong Kong, China||X||✔︎|
|DVInside||Seoul, South Korea||X||✔︎|
The estimated turnaround time is 7 to 10 business days.
NOTE: The turnaround time does not include the transit time to and from the drop-off RED facilities.
NOTE: Any other offered or requested service options are processed separately and add to the anticipated turnaround time.
Request the Upgrade
To request the EPIC-M Upgrade, submit an RMA Support request.