The REDMAG 512GB Firmware Update upgrades the REDMAG 1.8” SSD 512GB so that the internal SSD can access certain project settings. The new SSD firmware increases reliability and addresses reported performance issues of the REDMAG 1.8” SSD 512GB.
This update is not user-installable and the update must be performed at RED Headquarters.
Any REDMAG 1.8” SSD 512GB invoiced on or before January 10, 2013 is eligible for this update.
Any REDMAG 1.8” SSD 512GB invoiced after January 10, 2013 was updated during manufacturing and does not need the REDMAG 1.8” SSD 512GB Firmware Update.
If the REDMAG 1.8” SSD 512GB is under warranty, RED covers shipping to and from RED. If the REDMAG 1.8” SSD 512GB is not under warranty, you are responsible for shipping to and from RED. RED recommends that you use a traceable and insurable carrier when shipping to RED.
The turnaround time is 3 to 5 business days.
NOTE: The turnaround time does not include the transit time to and from the drop-off RED facilities.
NOTE: Any other offered or requested service options are processed separately and add to the anticipated turnaround time.