DSMC Tactical Top Plate Upgrade Follow

The original DSMC® Tactical Top Plate requires a slight modification to accommodate the DSMC 2.0 Fan Upgrade Kit (Top). If you have the original DSMC Tactical Top Plate and ordered the DSMC 2.0 Fan Upgrade Kit (Top), you have the following options:

  • Send in your original DSMC Tactical Top Plate to RED® for modification at no charge.
  • Send in your original DSMC Tactical Top Plate and receive a $150 credit towards the purchase of a new DSMC Tactical Top Plate 2.0 specifically designed with extra efficiencies for the DSMC 2.0 Fan Upgrade Kit (Top). 

 To request one of the upgrade options, submit an RMA Support request.  

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Ship Original DSMC Tactical Top Plate

You have 30 days to deliver your original DSMC Tactical Top Plate to RED once the RMA number has been issued. Please send your original DSMC Tactical Top Plate in the original shipping materials.

 

Shipping Locations

Once you have been issued a service order number, you can send your DSMC Tactical Top Plate to any of the worldwide RED facilities.

NOTE: The upgrade is performed exclusively at RED Headquarters in Irvine, CA. If you send your DSMC Tactical Top Plate to other RED facilities, that will add to the anticipated turnaround time.

Location Name Location Modification Drop-Off
RED Headquarters Irvine, CA ✔︎ ✔︎
RED Store Hollywood Los Angeles, CA X ✔︎
RED New York New York, NY X ✔︎
RED Miami Miami, FL X ✔︎
RED Europe Ltd. Bucks, England X ✔︎
Seika Digital Image Corporation Tokyo, Japan X ✔︎
Real Image Media Technologies Mumbai, India X ✔︎
Salon Films Hong Kong, China X ✔︎
DVInside Seoul, South Korea X ✔︎

 

Shipping Costs

You are responsible for shipping your original DSMC Tactical Top Plate to RED. 

For the no charge modification option, RED will provide a service quote for the shipping cost to return your original DSMC Tactical Top Plate. For the upgrade program option, RED will include the shipping cost for your new DSMC Tactical Top Plate 2.0 in the service quote.

RED recommends that you use a traceable and insurable carrier when shipping to RED. 

 

Turnaround Time

For the no charge modification option, the turnaround time is 7 to 10 business days. For the upgrade program option, the turnaround time is 3 to 5 business days. 

NOTE: The turnaround time does not include the transit time to and from the drop-off RED facilities.

NOTE: Any other offered or requested service options are processed separately and add to the anticipated turnaround time. 

 

Warranty

The original DSMC Tactical Top Plate modification is warranted for a period of 90 days. For the upgrade program, your new DSMC Tactical Top Plate 2.0 is warranted for a standard one (1) year warranty. All parts replaced by RED are the property of RED and will not be returned to you.

 

Install DSMC Fan 2.0 Upgrade

You can download the DSMC Fan 2.0 Upgrade Instructions.

Have more questions? Submit a request

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