DSMC Interchangeable OLPF System Modification Follow

The DSMC® Interchangeable OLPF System allows you to swap the optical low-pass filter (OLPF) system in your EPIC DRAGON or SCARLET DRAGON®. RED® can modify your camera to the new DSMC Interchangeable OLPF System for free if you have an EPIC DRAGON or SCARLET DRAGON with the fixed OLPF system.

Eligibility

All EPIC DRAGON or SCARLET DRAGON with the fixed OLPF system are eligible for the free DSMC Interchangeable OLPF System modification. Any EPIC DRAGON or SCARLET DRAGON invoiced on or before October 3, 2014 is eligible for the DSMC Interchangeable OLPF System modification. 

 

Turnaround Time

The turnaround time is 1 to 2 business days.

If any issues are detected with your camera during the modification process, RED will repair your camera if your camera is covered under warranty. If any out-of-warranty repairs are needed, RED will provide you with a service quote for the cost of the repair.

NOTE: The turnaround time does not include the transit time to and from the drop-off RED facilities.

NOTE: Any other offered or requested service options are processed separately and add to the anticipated turnaround time. 

 

Request the Modification

To request the modification, submit a Support ticket. The Product Support team will provide you with the Service Order number and shipping instructions.

When you submit the support request, please include the following information:

  • Your choice of a DSMC Interchangeable OLPF:
    • DSMC Standard OLPF
    • DSMC Skin Tone-Highlight OLPF
    • DSMC Low Light Optimized OLPF
  • DRAGON camera serial number
  • DRAGON camera PIN

NOTE: To locate your camera serial number and PIN, click here.

 

Shipping Locations

Once you have been issued a service order number, you can send your camera to any of the worldwide RED facilities.

NOTE: The upgrade is performed exclusively at RED Headquarters in Irvine, CA. If you send your camera to other RED facilities, that will add to the anticipated turnaround time.

NOTE: RED New York will be closed until further notice. 

Location Name Location Modification Drop-Off
RED Headquarters Irvine, CA ✔︎ ✔︎
RED Store Hollywood Los Angeles, CA X ✔︎
RED Miami Miami, FL X ✔︎
RED Europe Ltd. Bucks, England X ✔︎
RED China Beijing, China X ✔︎ 
Seika Digital Image Corporation Tokyo, Japan X ✔︎
Qube Cinema Technologies P Ltd Mumbai, India X ✔︎
DVInside Seoul, South Korea X ✔︎
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