The DSMC® Interchangeable OLPF System allows you to swap the optical low-pass filter (OLPF) system in your EPIC DRAGON or SCARLET DRAGON®. RED® can modify your camera to the new DSMC Interchangeable OLPF System for free if you have an EPIC DRAGON or SCARLET DRAGON with the fixed OLPF system.
If you cannot send your camera to one of our RED Certified Service Centers, please submit a request on support.red.com. to get the DSMC Interchangeable OLPF Modification Kit sent to you for $100. You will then need to send back your old fixed OLPF and the fixed OLPF removal tool provided to get a credit of $100 and net a free modification.
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All EPIC DRAGON or SCARLET DRAGON with the fixed OLPF system are eligible for the free DSMC Interchangeable OLPF System modification. Any EPIC DRAGON or SCARLET DRAGON invoiced on or before October 3, 2014 is eligible for the DSMC Interchangeable OLPF System modification.
The turnaround time is 1 to 2 business days.
If any issues are detected with your camera during the modification process, RED will repair your camera if your camera is covered under warranty. If any out-of-warranty repairs are needed, RED will provide you with a service quote for the cost of the repair.
NOTE: The turnaround time does not include the transit time to and from the drop-off RED facilities.
NOTE: Any other offered or requested service options are processed separately and add to the anticipated turnaround time.
Request the Modification
When you submit the support request, please include the following information:
- Your choice of a DSMC Interchangeable OLPF:
- DRAGON camera serial number
- DRAGON camera PIN
NOTE: To locate your camera serial number and PIN, go to Maintenance.
Once you have modified your EPIC DRAGON or SCARLET DRAGON to the DSMC Interchangeable OLPF System with the DSMC Interchangeable OLPF Modification Kit, you can request to return the original fixed OLPF and the fixed OLPF removal tool for a $100 credit. Contact Product Support at the same RED location that you ordered the DSMC Interchangeable OLPF Modification Kit from.
Once you have been issued a service order number, you can send your camera to any of the worldwide RED facilities.
NOTE: The upgrade is performed exclusively at RED Headquarters in Irvine, CA. If you send your camera to other RED facilities, that will add to the anticipated turnaround time.
|RED Headquarters||Irvine, CA||✔︎||✔︎|
|RED Store Hollywood||Los Angeles, CA||X||✔︎|
|RED New York||New York, NY||X||✔︎|
|RED Miami||Miami, FL||X||✔︎|
|RED Europe Ltd.||Bucks, England||X||✔︎|
|RED China||Beijing, China||X||✔︎|
|Seika Digital Image Corporation||Tokyo, Japan||X||✔︎|
|Qube Cinema Technologies P Ltd||Mumbai, India||X||✔︎|
|DVInside||Seoul, South Korea||X||✔︎|