DSMC Interchangeable OLPF System Modification

The DSMC® Interchangeable OLPF System allows you to swap the optical low-pass filter (OLPF) system in your EPIC DRAGON or SCARLET DRAGON®. RED® can modify your camera to the new DSMC Interchangeable OLPF System for free if you have an EPIC DRAGON or SCARLET DRAGON with the fixed OLPF system.

If you cannot send your camera to one of our RED Certified Service Centers, please submit an RMA Support request to get the DSMC Interchangeable OLPF Modification Kit sent to you for $100. You will then need to send back your old fixed OLPF and the fixed OLPF removal tool provided to get a credit of $100, and net a free modification.

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Eligibility

All EPIC DRAGON or SCARLET DRAGON with the fixed OLPF system are eligible for the free DSMC Interchangeable OLPF System modification. Any EPIC DRAGON or SCARLET DRAGON invoiced on or before October 3, 2014 is eligible for the DSMC Interchangeable OLPF System modification. 

 

Turnaround Time

The turnaround time is 1 to 2 business days.

If any issues are detected with your camera during the modification process, RED will repair your camera if your camera is covered under warranty. If any out-of-warranty repairs are needed, RED will provide you with a service quote for the cost of the repair.

NOTE: The turnaround time does not include the transit time to and from the drop-off RED facilities.

NOTE: Any other offered or requested service options are processed separately and add to the anticipated turnaround time. 

 

Request the Modification

To request the modification, submit an RMA Support request. The RMA Support team will provide you with the RMA number and shipping instructions.

When you submit the RMA request, please include the following information:

NOTE: To locate your camera serial number and PIN, go to Maintenance.

 

$100 Credit

Once you have modified your EPIC DRAGON or SCARLET DRAGON to the DSMC Interchangeable OLPF System with the DSMC Interchangeable OLPF Modification Kit, you can request to return the original fixed OLPF and the fixed OLPF removal tool for a $100 credit. Contact RMA Support at the same RED location that you ordered the DSMC Interchangeable OLPF Modification Kit from.

 

Shipping Locations

Once you have been issued a service order number, you can send your camera to any of the worldwide RED facilities.

NOTE: The upgrade is performed exclusively at RED Headquarters in Irvine, CA. If you send your camera to other RED facilities, that will add to the anticipated turnaround time.

Location Name Location Modification Drop-Off
RED Headquarters Irvine, CA ✔︎ ✔︎
RED Store Hollywood Los Angeles, CA X ✔︎
RED New York New York, NY X ✔︎
RED Miami Miami, FL X ✔︎
RED Europe Ltd. Bucks, England X ✔︎
Seika Digital Image Corporation Tokyo, Japan X ✔︎
Real Image Media Technologies Mumbai, India X ✔︎
Salon Films Hong Kong, China X ✔︎
DVInside Seoul, South Korea X ✔︎
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