The no-charge OLPF Port Bushing Upgrade Kit reduces the reported flare issues on EPIC and SCARLET for existing camera owners.
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Any EPIC or SCARLET camera invoiced on or before May 22, 2012 is eligible for the OLPF Port Bushing Upgrade.
Any EPIC or SCARLET camera invoiced after May 22, 2012 had the OLPF installed during the manufacturing process and does not need the OLPF Upgrade.
User-Installable OLPF Port Brushing
The OLPF Port Brushing Upgrade is user-installable. If preferred, you can send your camera to RED Headquarters for installation at no charge.
If the camera is under warranty, RED covers shipping to and from RED.
If the camera is not under warranty, you are responsible for shipping to RED and RED covers return shipping.
RED recommends that you use a traceable and insurable carrier when shipping to RED.
The turnaround time is 3 to 5 business days.
NOTE: The turnaround time does not include the transit time to and from the drop-off RED facilities.
NOTE: Any other offered or requested service options are processed separately and add to the anticipated turnaround time.
Request the Upgrade
To begin the OLPF Port Bushing Upgrade, submit an RMA Support request.