The REDLINK Antenna-X upgrade is a no-charge upgrade kit for an eligible EPIC-X BRAIN that does not have the latest REDLINK antenna installed. After installing the REDLINK Antenna-X Upgrade Kit, the REDMOTE range is improved, both indoors and outdoors.
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Any EPIC-X BRAIN that has a serial number of #02587 or lower is qualified for the REDLINK Antenna-X Upgrade.
Any EPIC-X BRAIN that has a serial number of #02588 or higher was upgraded with the new antenna during manufacturing and does not need the REDLINK Antenna-X Upgrade.
The REDLINK Antenna-X Upgrade is user-installable. If preferred, you may send the EPIC-X BRAIN to RED Headquarters for installation at no charge.
If the EPIC-X BRAIN is under warranty, RED covers shipping to and from RED. If the EPIC-X BRAIN is not under warranty, you are responsible for shipping to and from RED. RED recommends that you use a traceable and insurable carrier when shipping to RED.
The turnaround time is 3 to 5 business days.
NOTE: The turnaround time does not include the transit time to and from the drop-off RED facilities.
NOTE: Any other offered or requested service options are processed separately and add to the anticipated turnaround time.
Request the Upgrade
To request the REDLINK Antenna-X Upgrade, submit an RMA Support request.