The R.C.P.™ Antenna-X upgrade is a no-charge upgrade kit for an eligible EPIC-X BRAIN that does not have the latest R.C.P. antenna installed. After installing the R.C.P. Antenna-X Upgrade Kit, the REDMOTE range is improved, both indoors and outdoors.
Topics covered on this page:
Any EPIC-X BRAIN that has a serial number of #02587 or lower is qualified for the R.C.P. Antenna-X Upgrade.
Any EPIC-X BRAIN that has a serial number of #02588 or higher was upgraded with the new antenna during manufacturing and does not need the R.C.P. Antenna-X Upgrade.
The R.C.P. Antenna-X Upgrade is user-installable. If preferred, you may send the EPIC-X BRAIN to RED Headquarters for installation at no charge.
If the EPIC-X BRAIN is under warranty, RED covers shipping to and from RED. If the EPIC-X BRAIN is not under warranty, you are responsible for shipping to and from RED. RED recommends that you use a traceable and insurable carrier when shipping to RED.
The turnaround time is 3 to 5 business days.
NOTE: The turnaround time does not include the transit time to and from the drop-off RED facilities.
NOTE: Any other offered or requested service options are processed separately and add to the anticipated turnaround time.
Request the Upgrade
To request the R.C.P. Antenna-X Upgrade, submit an RMA Support request.