LCD Errors Follow

Topics covered on this page:

 

Screen Freezes or Does Not Display

Symptom

The screen freezes or does not display.

Potential Resolution

Perform a Hard Restore.

For more information, download the corresponding Operation Guide for your camera.

 

Cannot See Menus on LCD Touchscreen

Symptom

The LCD touchscreen does not display menus.

Potential Resolution

Double-tap the LCD touchscreen to exit Clean mode.

 

LCD Flicker

Symptom

The LCD or monitor is flickering.

Potential Resolutions

  • Go to Menu > Settings > Display > Monitor Control and adjust the Frequency to 60 Hz.
  • Use a different cable.
  • Ensure cables are properly attached.

 

Cannot Use Touchscreen or DSMC2 Sidekick

Symptom

Cannot control the camera via the touchscreen or the DSMC2™ Sidekick.

Potential Resolutions

  • Perform a Hard Restore.
  • If you are using an HD-SDI or HDMI monitor, enable menus on the monitors and control the camera via the DSMC2 Sidekick:
    1. Connect an SSD to your computer. On Mac® computers with REDCINE-X PRO®  installed, RED® Watchdog mounts the SSD as Read-Only by default, which means that you are unable to write files (including firmware upgrade files) to the SSD. Change the Mount preference to Read-Write before attempting to copy firmware to the SSD.
    2. On the SSD, create a new folder, and name it force_preset.
    3. Download the DSMC Toolkit.
    4. Open the Preset_Files folder.
    5. Open the folder that corresponds to the firmware version that you are using.
    6. Save the appropriate enable_menus file to the force_preset folder on your SSD.
    7. Eject or unmount the SSD, and then remove the SSD.
    8. Ensure the camera is turned off.
    9. Insert the SSD into the camera.
    10. Turn on the camera. The camera automatically applies the preset.

For more information, download the corresponding Operation Guide for your camera.

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