RED Digital Cinema Customers
RED Support is available 12:00am - 5:00pm (Pacific Time) Monday - Friday, for assistance with any RED Digital Cinema product and software issue.
To receive support, please first visit our Troubleshooting Steps for RED Cameras article to ensure that all necessary troubleshooting steps are taken to either resolve the issue or to provide crucial information to RED Support at the time of ticket submission.
If the troubleshooting steps did not resolve the issue, please contact RED Support by submitting a Support request.
If your request is urgent or after-hours, contact a RED Support representative at:
UK: +44 (1753) 386585
If a RED Support representative is temporarily unavailable or assisting another customer, you can leave a detailed voicemail and your call will be returned as soon as possible.
RED HYDROGEN Customers
If you are looking for support for your RED HYDROGEN One device, please visit support.redhydrogen.com for FAQs, Tips & Tricks, Support Requests, Live Chat and more.