As of July 1st, 2018, RED can no longer provide repairs to cameras with MYSTERIUM and MYSTERIUM-X sensors, due to a depleted supply of repair components.
Which cameras are affected?
- RED ONE MYSTERIUM
- RED ONE MYSTERIUM-X
- EPIC-M MYSTERIUM-X
- EPIC-X MYSTERIUM-X
- SCARLET-X MYSTERIUM-X
What are the service options?
If you need troubleshooting assistance, submit a support request. RED Support may assist with remote troubleshooting, however unfortunately RED is unable to receive and repair the camera.
Are there any trade-in programs?
RED Authorized Dealers are offering trade-in options for the RED ONE, EPIC MYSTERIUM-X, and SCARLET MYSTERIUM-X cameras. To find out which trade-in option is available on your camera model, please visit our Upgrades & Trade-Ins page here. Select the camera you currently own to find out what options are available to you.