The RED MINI-MAG 480GB and RED MINI-MAG 960GB Do Not Mount to Camera Follow

Known Issue ID: 12142

Issue Summary:

The RED MINI-MAG 480GB and RED MINI-MAG 960GB do not mount to the camera, even after repeated attempts.

 

Firmware Versions Affected:

6.3.101

 

Fixed in Version:

 

 

Workaround:

If the RED MINI-MAG does not mount to the camera, this is an indication that the camera was interrupted while performing a Secure Format on the SSD (either because the camera was turned off, or because the SSD was removed before the procedure was done).

To fix the issue, the camera will need to complete the Secure Format procedure on the SSD. To do this, insert the SSD in the camera and keep the camera on for two (2) minutes. Then, turn off the camera and remove the SSD. Turn the camera back on, and re-insert the SSD. If the SSD still does not mount, contact RED Support.

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